When a breakdown interrupts production, printservices® gets to know about it immediately. Depending on your printing system, the failure is reported to our service technicians who are reachable 24/7 by pressing a button or by telephone.
When the message is received, a service technician promptly carries out a remote diagnosis and liaises with the operating personnel to decide the measures to be taken. Most problems can be resolved by remote support which reduces downtimes and avoids travel costs.
Preventive remote analysis. Through regular remote analysis of the printing system, weak points can be identified early and rectified in agreement with the customer before they lead to a problem; it has the added advantage of scheduling service work in the production plan in good time.